Chapter 187 There are many questions!

Huolala, a subsidiary of Ximing Group, also completed a strategic financing of US$100 million this year.

Ximing looked at Huolala's statements and the company's business volume has maintained a monthly growth rate of 30%. So far, Huolala's registered drivers have reached 2 million and its users have reached 15 million.

One hundred cities in China have been fully deployed. Huolala currently charges drivers a monthly membership fee instead of a commission. This model is now operating well and the company has started to make some profits.

Huolala and Yunman are Ximing’s major layout in the field of IoT logistics. He is very optimistic about the same-city freight and the entire domestic logistics and transportation market.

In the past year, Huolala and Yunmanman have performed in the market, and with the execution efficiency of their entire team, Ximing probably has a clear idea.

He thought Li Wei might not be able to do it, but that guy actually took it.

In the past, Huolala and Yunmanman developed rapidly in a year. The team's strategic capabilities and efficient execution have made him more confident in him.

However, Huolala also has problems.

A very serious problem.

There are several cases of dissatisfaction with Huolala on Ximing's table.

Xi Ming's brows were locked when he saw it.

These things are all complaints and complaints made by customers and drivers online. These things are very troublesome. Once these negative reports are accumulated enough, Huolala will be pushed to the forefront, which is very troublesome.

However, if these problems can be solved, the platform will be able to reach a new level.

Ximing looked at these cases and complaints with his brow locked.

We are a company. On September 12, we found the driver to carry goods through the Huolala platform. Before loading, there was a surveillance video showing how many boxes we loaded. As a result, the driver found that he had 5,000 yuan less when he went to the customer. The driver said he had fallen halfway and looked for Huolala. They said that it was just a third-party platform and was not responsible for such disputes. They didn't care about any of the driver's behavior. If you have any questions, you would ask the driver or call the police directly. After calling the police, the police station said that it was impossible to prove that the goods were stolen by the driver and refused to file a case. Huolala customers were all kinds of reasons and excuses. So far, the driver has stopped answering our phone calls and still pulled the activate everywhere. Huolala also acted recklessly. He called Huolala customer service again, and it was the same for a thousand times. We have received your questions and we will give you feedback...

This case was posted by a customer in an Internet forum. The customer expressed his complaints about Huolala's attitude and way of dealing with problems. Huolala is just a word. If the goods are dropped, you should think you are unlucky. As a third-party platform, you should have an obligation to assist customers in solving problems. Should the driver temporarily stop the right to transport goods on the platform, should the driver be put a little pressure, and should the customer have a basic sense of security.

Is the platform really not responsible for whether a driver like this is a waste or stealing goods? Because Huolala was chosen out of trust in the Huolala platform, but now there is a problem, what is the difference between Huolala just playing the ball and pushing the responsibility and being a hooligan...

Xi Ming's face was very dark, and his company was called a gangster, just like he was called a gangster.

The second case was when I placed an order on Huolala. The loading and unloading fee was not negotiated. The driver pulled the goods away. I was stunned at the time. Huolala's driver is too shameless!

In the third case, the customer said that he registered and completed an order for the first time on the Huolala platform, with the order number 10687501 and the consumption amount was 45 yuan. The content was to call a medium-sized van to transport 6 desks from Hengdagao Building, Yin District, Ningshi to Yinzhou Chamber of Commerce in Ningshi.

Before consumption, I had consulted on the platform and communicated with the van driver on the phone to explain the size of the goods, and all said that it could be transported. However, when I arrived at the freight site, the driver told me that the size was too large and I could not be transported in one go. If it was transported in two times, I would like to increase the price to 90 yuan.

I disagree, so I canceled the order on the platform and re-initiated the order number 93003833, which was to call a larger-sized flatbed truck to complete the above tasks.

The driver was at least half an hour late, and he delayed his work arrangements. Without prior communication, he asked for 200 yuan of transport and delay fees (the driver's reason was that the positioning I gave him was incorrect, but the actual map positioning was given by the platform, and the user only filled in the order details), and I finally paid him 180 yuan.

I have now found that the goods were defective. Except for the obvious corners of the two desks, a pack of screws used for installation was lost (I have communicated with the original owner and confirmed that the loss was the driver's responsibility, but there is no written evidence), which caused one desk to be unable to be installed. Because the screw model is relatively special, the time to buy the screws again cannot be estimated, but the estimated travel expenses should be more than 100 yuan.

When the previous order was cancelled, I had contacted the platform, but there was no substantial result. I only gave me a coupon for the platform that I used for a limited time, so I think it would be meaningless to communicate with the platform. I am ready to complain. I ask the platform to fully refund my consumption payment and pay three times the compensation.

...

The customer is complaining, the driver is complaining,

In October, the driver Wang, because the customer's delivery location was inaccurate, arrived at the loading point. The customer asked the driver to load the goods in another place. The extra 15 kilometers was 75 yuan. The loading and unloading time was free for one hour. The customer used 75 minutes and the overtime fee was 30 yuan. She just wanted to give me 10 yuan. I asked 30 yuan. He gave me 20 yuan. The customer was unhappy and gave me a bad review, saying that I had never gotten off the pot truck from the starting point to the unloading. I loaded and unloaded him 15 bags, 75 kilograms per bag. The loading and unloading was originally charged. When the customer called, he said that he did not need to unload the goods. Because the customer was in a bad mood, he gave a bad review, which resulted in my ban on the account for seven days and I couldn't make money in seven days. What should we do if we didn't figure it out?

Driver 2, I am a Huolala driver. Because the customer misunderstood the bad reviews, Huolala Company did not understand the facts and seemed to intentionally block my account and stopped my right to use. Then I called Huolala customer service. The customer service was too poor and hung up the phone before I finished speaking. I called the local branch, but they did not make a reasonable explanation. They shirked the responsibility and asked for compensation for the losses or refund the membership fee and deposit.

There are a lot of problems with the customer.

The driver also had a lot of problems.

Ximing looked a little chilled when he saw this. This would definitely not work. If this continues, the platform will not be bad. These problems must be solved. Huolala needs to establish a credit reporting system.

"Let Huolala and Yunmanman come here!" Xi Ming picked up the landline and said.

"Boss, Mr. Li and the others went out to deal with an emergency on the platform."

"What's wrong? The customer used our Huolala to call the driver. There was a dispute between the two sides and someone was injured."

"Is it the driver or the customer?"

"It's unclear yet."

Ximing knocked on the table.

"I'll go to the scene to check it out, and arrange it for me right away."

"The scene is very chaotic, and those people are reckless men who are messing around."

"It's okay, let's arrange it."

"yes."
Chapter completed!