Lu Xin then discovered that in a corner, several customers were surfing the Internet in front of computers, and two waiters next to them were doing manicures for some fashionable girls.

This was something Lu Xin had never seen in other restaurants before, and he immediately became interested.

Lu Xin sat in front of the computer and surfed the Internet, pretending to browse the latest news, but actually used hacking skills to break into the official intranet and found that the higher-ups were indeed investigating Bai Enxi's case.

Liu Yao happily sat there receiving manicure service.

Chen Haitao looked around boredly.

When the queue reached 7:30 and there was still no seat, Chen Haitao complained: "Brother Xin, you can't drink there? Why are you queuing here? Let's go somewhere else!"

Lu Xin smiled indifferently and asked: "Then do you know why I came to Haidilao hotpot restaurant?"

Chen Haitao said without thinking: "Isn't it because the food here is delicious?"

Lu Xin shook his head gently: "There are many restaurants of various grades in the imperial capital. Many restaurants are crowded, and most of them are worried about their customers. But in Haidilao, many customers would rather wait in line for a long time outside to eat here.

, I’m afraid it’s not possible for someone to make delicious food to reach this level!”

Liu Yao, who was sitting aside, smiled and admired her crystal nails. She thought they were very beautiful. When Lu Xin asked, she said without thinking: "Needless to say, of course it's the service here! The service here beats 99% of others."

Dining room!"

Lu Xin was about to praise Liu Yao when he suddenly felt a little urgent to urinate, so he asked a male waiter standing aside: "Where is the bathroom?"

The waiter smiled brightly and said: "Sir, I will take you there!"

The waiter opened the restroom door for Lu Xin. Lu Xin went in and saw that it was spotlessly clean. It was cleaner than the restrooms of KFC and McDonald's fast food restaurants. This fact beat 90% of hot pot restaurants in an instant.

Lu Xin has always admired the hygiene of KFC and McDonald's, and feels that domestic catering companies should learn more from them. If a restaurant cannot even handle basic hygiene well, there is no need to talk about other things.

The hygienic condition of Haidilao impressed him with admiration.

As soon as Lu Xin finished washing his hands, a waiter smiled and handed him a piece of paper towel, which made him feel good.

Lu Xin remembered that Singapore's Senior Minister Lee Cheng Yao said, "To judge the health status of a country, just look at the bathrooms in the citizens' homes." This really makes sense. Haidilao's bathrooms are not only very neat and clean, but also have dedicated staff to provide attentive service.

It seems that the overall quality of this restaurant is good.

Not long after Lu Xin returned to the waiting area, a waiter came over with a smile and said: "Sir, there is a seat available. Sorry for waiting!"

As soon as Lu Xin and the others sat down, a waitress brought them two cups of sour plum soup. She smiled and said, "Sir, please take your time."

The waiter's smile was very natural and friendly, which made Lu Xin feel warmer.

When he started ordering, Lu Xin, in order to show his generosity, ordered a hot pot and several more dishes. The waiter who ordered the dishes actually said: "Sir, it's just the three of you. You ordered too much and you can't eat it."

It's a waste. If it's not enough, you can add more after eating." So Lu Xin deleted two.

This particularly impressed Lu Xin. When he went to eat in other restaurants before, the waiters usually picked up expensive dishes and tried their best to recommend them to customers. However, Haidilao's employees considered customers' savings. It seemed that Haidilao was really a bit unusual.

.

At the beginning of the meal, due to the strong heat of the hot pot, Chen Haitao's glasses were covered by the heat. He was about to wipe them with a paper towel when the waiter at the table handed him a glasses cloth. After wiping his glasses, Chen Haitao was about to return them when the waiter

Said, "Sir, this is given to you for your convenience."

During the meal, before Lu Xin finished drinking the water in his glass, the waiter had already taken the initiative to fill it up for him. This was completely different from Lu Xin's experience in other restaurants, where the waiters were dumbfounded.

Standing there like a telegraph pole, I had to shout a few times to come.

In Haidilao, if guests have any needs, the service staff will almost trot over and serve them with a smile.

Lu Xin smiled and said to Chen Haitao and Liu Yao: "Even in high-end hotels, the service is not as detailed as this. Today, I am really educated. After I go back, I want all employees of our Sanjin Group to learn the service of Haidilao

manage."

Chen Haitao felt that company service management was very far away for a person like him who had just graduated from college. He wolfed it down without paying any attention to it.

Liu Yao's eyes lit up. She originally thought that Lu Xin had so much money because he was lucky enough to get an inheritance. Now it seems that although Lu Xin is young, he has the character of an entrepreneur.

Don’t forget to learn the management essence of other companies. Such people will not be short-lived upstarts.

She made up her mind to hang out with him from now on, and she would never do anything half-hearted again.

Lu Xin sighed and said: "Actually, the food made by Haidilao does not taste particularly delicious. The reason why so many people come is because they have high-quality service, which can make up for the lack of taste.

Why can high-quality service make up for the lack of taste? Because the lack of taste is only a problem of technical level, but high-quality service is a problem of attitude. You can forgive a person's poor level, because it is normal to have high or low abilities, but it cannot be tolerated

A person with a poor attitude cannot tolerate others disrespecting him. High-quality service reflects respect for customers and makes customers feel respected.

Customers are not God, and customers do not regard themselves as God. But every customer desires a little respect, wants to be treated fairly, and hopes that every penny spent will be worth it.

In fact, customers' requirements are not high, and they are far from demanding. Especially consumers in China are very tolerant of companies. Sometimes, as long as the service attitude is better, the speed is faster, and the smiles are more, you can win the forgiveness and forgiveness of customers.

Having a good impression can even make you stand out from your peers.”

Liu Yao listened very attentively and couldn't help but clap her hands.

Chen Haitao looked at Liu Yao blankly, and also clapped.

Lu Xin looked at Liu Yao in surprise. He suddenly realized that he had misjudged her over the years. She was far from being as money-worshiping and superficial as she appeared on the surface. She had her own pursuits in life and her ideals.

The reason why she became so money-worshiping was probably because of the pressure of life. Her father was seriously ill and her mother ignored her. She borrowed money from everywhere, but only Lu Xin was willing to lend her money at that time. She could just write an IOU without having to use her body to express herself.
Chapter completed!