Chapter 052
A young man walked up and said, "I am the maid here. Our air conditioner is always on, and we don't turn off 24 hours a year, unless the power is out. Your battery is broken, and it has nothing to do with the air conditioner, but your quality is too poor."
Peng Huading thought for a while and asked: "How do you prove that the communication failure was caused by the quality of our battery? Maybe it was because of your improper maintenance that caused the battery damage, which eventually led to the communication accident?"
Wu Shibo sneered: "What do you mean is to ask us to provide evidence to prove that we did not do anything wrong?"
Although he saw Wu Shibo's aggressive look, Peng Huading nodded: "Yes."
Wu Shibo laughed and said, "Hahaha, you are awesome!"
People from other manufacturers also smiled, looking at Peng Huading as if he was foolish.
No wonder they have this expression, because in the current environment where the buyer's market is more proactive than the seller, especially companies in the fixed network company industry with large purchases are the targets of manufacturers to curry favor with, and the seller dare not offend them easily.
When there is a problem with the product, the manufacturer usually comes up with conclusive evidence to prove that their products are not problematic in order to obtain customer understanding. Once they cannot produce strong evidence and cannot put the blame on the customer, many times the manufacturer considers it unlucky, and at most, they ask the customer to share some of the losses through friendly negotiations.
How can you ask customers to come up with conclusive evidence to prove your innocence like Peng Huading? This situation only occurs when the seller's market, the seller is in an active or strong position, that is, when the product is in short supply, or when the customer is a vulnerable group (such as ordinary single farmers).
In fact, Peng Huading is not unaware that such a big customer in front of him cannot be offended easily, but now he is being baked on the fire, and there is no way: he doesn't understand the situation and cannot find evidence that is beneficial to him for a while, so he has to ask the other party to prove that he is not wrong, which can give him hope. As long as the other party cannot prove that they are completely right, the other party may share some responsibility, right?
After laughing, Wu Shibo said sarcastically: "That means you can't find the reason yourself? Well, when we write the meeting minutes in the afternoon, we add a sentence, the representative of Huakang Company cannot find the cause of the accident at the scene."
Peng Huading had to admit in his heart that what he said was right, and he really couldn't find the reason now.
However, if such seemingly neutral words appear in the meeting minutes and are recorded in black and white, it is a disguised admission that he, Peng Huading, cannot deny the conclusion given by Wu Shibo and others, that is, a disguised admission that there is something wrong with their batteries.
This is the advantage of the buyer's initiative: as long as the buyer's opinion cannot be denied, it is to affirm the buyer's opinion. In legal terms, it means that the buyer is guilty of no crime, while the seller is guilty of no crime.
Seeing Peng Huading's entangled look, Wu Shibo showed a smile on his face. It was obvious that he was "satisfied with Peng Huading's performance, because Peng Huading's current behavior was equivalent to taking the initiative to take the responsibility for this communication accident.
Other manufacturers also secretly let out a sigh of relief: It would be great that Huakang Company took the initiative to take responsibility. Otherwise, some of the related manufacturers would have to bear some losses.
This does not mean that they are wrong or that their products are problematic, but a convention formed, that is, when large customers are in trouble, as long as the manufacturer does not take the blame for "product quality problems", everyone will spend some money to share the responsibility or losses for large customers.
On the one hand, it is to spend money to eliminate disasters, and on the other hand, it further deepens the relationship with large customers.
In desperation, Peng Huading hurriedly said, "Let's wait!"
Wu Shibo's expression changed and he blurted out, "What else do you want to do?"
Although Peng Huading shouted this, he didn't know how to do it for a while, and he just knew that he couldn't leave because of it.
Seeing that Peng Huading didn't say anything, Wu Shibo sneered: "You are going to drag us away like this, and you won't even eat?"
A man from a manufacturer also said, "Young man, are you just starting work? This kind of thing is not your personal fault. Why are you messing around here? You not only delayed the work of us, but also delayed the work of Director Wu. We had breakfast very early and came here, and everyone was hungry."
Seeing that everyone was looking at him, Peng Huading had to speak, "Director Wu, I haven't started investigating the cause of the battery damage. I have only been here for less than a minute, and even the gods can't judge the result, right? Do you think so?"
Wu Shibo laughed and said, "Then you start investigating..., such an obvious fact is clearly placed in front of you. Can you still say the white ones as black ones?"
"I have to look at it first, and understand it first. Sorry, I'm late today..." Peng Huading responded to this randomly, and his mind was running quickly, thinking hard about the relevant electrical equipment in his mind, thinking about the various reasons for the damage to the battery, but after thinking about it for a long time, he didn't think of the appropriate reasons, especially the reason that he could shirk his company's responsibilities.
After hearing what Peng Huading said, others, including Wu Shibo, did not urge him anymore. You should know that the price of batteries is not low. A set of 400AH batteries cost more than 50,000 yuan, and the two sets of batteries here are more than 100,000 yuan. Even if the batteries here are replaced only are not a small number, and Huakang Company is a listed company. They can sell products and must have defeated many competitors before. Huakang Company's people must have made friends with some senior leaders of the fixed network branch, and may even form a network of interests. Not to mention Wu Shibo, a small county branch technical supervisor, even the middle-level leaders in the municipal company may not dare to tear the network.
Therefore, although Wu Shibo kept saying that the responsibility was on the quality of the battery, not only urged Peng Huading to leave quickly, he did not dare to rush people. If Peng Huading was not as careful as he would not convince Peng Huading, people would conclude that Wu Shibo was unfair in his work. They would probably use the network of relationships to fight him back, so that he, a small technical supervisor, could not afford to take it.
If Wu Shibo could really make a decision, he would not have presided over the communication accident testing meeting.
However, neither Wu Shibo nor other manufacturers believed that Peng Huading could overturn the case. These people are smart people. From Peng Huading's words and deeds just now, it can be seen that he had just started working. Not only was he not familiar with market sales, but he was not familiar with battery technology. Since he wanted to take a closer look, let him see it, which is to waste some time. I guess this young man knows what to look at and doesn't know where to start to understand the situation.
They were right in guessing that although Peng Huading knew the principles of batteries, he was not proficient. He didn't know how to find the reasons, and he didn't know how to refute Wu Shibo, a technical expert and other competitors who were eyeing him.
He looked at it pretended to be a while and said, "Director Wu, you can wait a moment, I will call our leader for instructions first." As he said that, he walked out of the computer room and walked towards the other end of the corridor.
Everyone would smile: This young man knew himself and knew that he could not find the reason, so he asked his leader for help.
What they didn't know was that Peng Huading, who walked to the corner of the corridor, couldn't help but curse because Wang Jilin's phone still couldn't get through!
He called three times in a row, and each time there was a standard female voice saying that the other party was not in the service area. Peng Huading almost threw his cell phone away. He couldn't help but remember what Wu Shibo said just now: "..., why did your leaders send you here? Did they ask you to be a scapegoat and ask you to take responsibility?"
He looked helplessly and helplessly at the distance outside the window, feeling extremely irritated: "What should I do?"
Through the gray glass windows, looking at the depressed and gray street scenes nearby, and looking at the old houses of farmers in the distance, Peng Huading was extremely depressed.
As he looked, an idea suddenly popped up in his mind.
(Thanks to Ghost Hero 1 for your reward, thank you for your collection, recommendation, click)
Chapter completed!