Chapter 9 A day of chaos!
Sitting next to Master Wang Fang.
Xi Ming honestly became a male customer service.
"They just laughed at you as a male customer service, aren't they?"
"Haha, they will welcome me with a smile." Ximing said awkwardly.
"You are a good person and can comfort yourself. This is great. However, as your master, I have to talk to you, otherwise I will feel uncomfortable if I don't say anything.
Actually, this is nothing, it’s okay to be a customer service boy, just like Wu Zetian proves that being an emperor has nothing to do with men and women, Jiang Ziya proves that success has nothing to do with age, Zhu Yuanzhang proves that success has nothing to do with background, Deng Gong proves that success has nothing to do with height, Jack Ma proves that success has nothing to do with appearance, Li Ka-shing proves that success has nothing to do with academic qualifications, Bill Gates proves that success has nothing to do with academic qualifications, I said, whether you succeed or not has nothing to do with career, what you are prepared for is that you have to work hard, if you don’t work hard, everything will not have something to do with you. When you arrive at the customer service department, you must talk to customers well, and you will definitely communicate with others in the future to do a good business, so I am very optimistic about you. Answer the phone well and listen to the customer’s words well.
Xi Ming was brainwashed by his master Wang Fang. Then why did I talk to the client? You haven’t said that yet.
"Okay, I'll teach you a little more professional."
"When our Xiongbai Bicycle users accidentally seek help from you, you must remember to turn into the user's guardian on the phone, and use your professional service and strong empathy to continuously improve user satisfaction and product experience. You must make users love our Xiongbai, even if he encounters problems with our Xiongbai Bicycle. Today, you must first listen to how we chat with customers. As our customer service, you must have the ability to learn quickly, have a very strong heart, clear logic and unparalleled expression."
"Okay, I remember."
It arrives at 9 o'clock.
Go to work on time.
The telephone line is connected.
Ding Ding Ding, the phone rings keep ringing, and busy.
"Hello sir, this is Xiongbai Bicycle Shared Customer Service Center."
"Hmph, what I'm looking for is your Xiongbai shared bicycle. I rode your car yesterday and forgot to lock it up, but someone else helped me shut it down, but I deducted 57 yuan. It's just one yuan per hour, and that's only twenty yuan. How do you calculate it? Are you deducting it randomly? If you deduct it randomly, who dares to ride your Xiongbai shared bicycle? You are deducting it without any brainstorms. I want you to return the extra money you deducted to me!"
...
"Sir, do you need help?"
"My phone can't scan the QR code on the bike. What's going on?"
"Sir, is there no internet? The signal is not good?"
"I just bought things in the small store and paid."
“The signal is very good!”
...
"How can I refund my deposit? I almost have money to buy things now. I plan to use the bicycle deposit to help me first, so I will refund my deposit soon."
"What's wrong with your shared bicycle? This leader was broken and almost fell to death."
...
"Hello, Xiongbai Bicycle Shared Customer Service Center here."
"Hello, Miss, that's right. My mobile phone number was cancelled, but I forgot to refund the deposit. I can't log in now. Is there any solution?"
"This is basically impossible to solve. If you cancel the number, how do you prove that the number is yours? Because you cancelled it, we can't query the above information."
"What, I want me to prove it, you can't solve it. If you don't solve it for me, I will throw your bicycle into the river!"
...
"What, it can't be solved. I'll tell you, I'll smash them with ten or eight cars and burn them, hum!"
...
"Hey, Xiongbai shared bicycle company? Your car is always locked by others in our community. You don't care whether you care or not, I can't find a bike. It's obvious that several of them are from where they are. Why don't you care about those private lock issues?"
"Hello, sir, which community is it? I'll arrange for our operation specialist to solve this problem."
...
"Hey, is the customer service of Xiongbai Bicycle Shared Company? Your car's QR code is broken. I can't scan the code. There is only one nearby, I want to ride it."
"Sir, if the QR code is destroyed and cannot be unlocked, you can find the car in the map of our Xiongbai Bicycle Shared App and click, and then click on the reservation car, and the car number will be displayed. You can manually enter the license plate number and unlock it immediately."
"Okay, that's OK, thank you little sister."
Seeing the girls in the customer service department busy all morning, Xi Ming also learned something.
"Master, in the afternoon, I'll try to answer the phone, I'll see you're busy all the time."
Ding Ding Ding.
At this time, Wang Fang had no time to answer Xi Ming, so she picked up the phone and started directly and said, "Hey."
"Hey! Is Xiongbai shared bicycle customer service department? I am a hardcore user of your Xiongbai shared bicycle. What's wrong with me who can't log in? I'm sorry, the server is not available for the time being. I've been like this now, how can I do it?"
"Sir, is your network bad on your side?"
"No, my network is very smooth, and there is no reason why I can't connect to the network."
"What about your friends?"
"Friends, can."
"Customer service, what's going on with mine?"
...
Wang Fang finished solving the problem for that person.
Wang Fang turned his head then, you can answer the phone and solve some small problems that can be solved."
"good."
Ding Ding Ding.
"Is the customer service lady of Xiongbai shared bicycle? I can't scan Xiongbai bicycles on WeChat anymore. You can't get rid of your Xiongbai shared bicycle software. It's not OK to log in to Xiongbai shared bicycles on your mobile phone. How can I solve this situation??"
"Uh, I'm a boy."
"Uh, Mr. Customer Service, how to solve it?"
"You try to turn off your phone and restart it?"
"good."
Ximing hung up the phone, and then another phone rang.
Chapter completed!