Chapter 35 Interlude, 3 and 8
After dinner, Wang Yiyuan and Xiao Yunhua chatted in the factory office. Wang Yiyuan was talking about the recruitment of sales staff in the past few days and talked about the bank printing business of his master Du Yule sisters.
Mr. Xiao Jingdong rarely called Wang Yiyuan in person at night. Only then did Wang Yiyuan realize that the business of the National Socks Industry had a serious quality accident, involving 45,000 sets of sports shoes, shoe boxes, instructions and corresponding bags.
After talking about the general process of the entire accident, Mr. Xiao called Wang Yiyuan to ask him to assist the company in handling the sudden accident. Because Wang Yiyuan was not very clear about the cause and effect of the accident, he cautiously asked Mr. Xiao about the specific instructions on handling the accident.
Mr. Xiao has three opinions. First, to find out the cause of the incident and find out where the problem occurred. You must find out the cause and responsibility. Second, to appease the national socks industry, try to compress it to the smallest range, and handle the incident at the lowest cost. Third, to show fairness and justice, the matter is left to Manager Sun and Wang Yiyuan for full authority, and the company's on-the-job management personnel will not participate.
Wang Yiyuan immediately spoke with Manager Sun on the phone, and he told Manager Sun about Mr. Xiao’s opinion just now. Manager Sun said that Mr. Xiao had also called him, and the meaning was similar.
Lao Sun said, Xiao Wang, this time we formed a crisis handling team. I am older and acted as the team leader. There are also a few people from the factory office to cooperate with our actions. But before that, you are familiar with the National Socks Industry than me, and you may have to do more things.
Sun Wen received a call from Wang Yiyuan, and was very surprised. She thought to herself, isn’t he no longer responsible for our company’s business? But she still answered the call and said subtly, “Xiao Wang, Boss Wang, why is it your call? You won’t be back on the attack.”
Wang Yiyuan joked, who made me always serve as the deputy director of the company's Shanghai office? He then reported to Sun Wen about Mr. Xiao's intention. Wang Yiyuan said, Sister Sun, this quality accident was mainly due to the factory's relocation and the main person in charge of the factory just started working shortly after handing over. This was the mistake that occurred because of one reason or another. This was the first time for the company, and there shouldn't be a next time. Should I give me a face and make it a small deal with it?
Sun Wen couldn't help but smile and said, "According to your opinion, should you turn small things into nothing?" Wang Yiyuan smiled and said on the phone, Sister Sun is right, I have this idea, too."
Sun Wen said, maybe it’s not as simple as you thought. Let’s talk about it when you come tomorrow. Try to come early. The company is eager to use this batch of shoe boxes these days. Come early and deal with them early.
The next day, the person from the company's office took Wang Yiyuan first. In the car, Wang Yiyuan wanted to come over to the fax of the National Socks Industry, the order recording paper of the company's business department, the production record form of the factory, the warehouse purchase form and the outgoing order. Wang Yiyuan looked at it one by one, carefully several times, and finally found the flaw, but he did not make a sound.
They then went to pick up Manager Sun together, and the car stopped at Manager Sun's residence. Wang Yiyuan asked the car to wait outside for a while, and went into Manager Sun's house alone with the information. Manager Sun had already packed up and was about to go out. Wang Yiyuan grabbed him and said, Manager Sun, I'll tell you something first. You can take a look at these two pieces of paper.
Manager Sun took Wang Yiyuan's fax and company's business order record and sat down in a seat near the window. But after looking for a long time, he didn't find anything wrong.
Wang Yiyuan stepped forward and pointed at a few numbers with his fingers. Manager Sun suddenly realized and said, the fax looked like it was size 38 for European women's shoes, but the order was size 33. Manager Sun said hesitantly after a while, it seemed that something was wrong. Does adult women have size 33, Xiao Wang?
Wang Yiyuan said that as long as you have a little common sense, the European version of normal adult women's shoes will basically not have 33 sizes, and 33 can only belong to the big children's shoes. The fax may be a little unclear. But according to my previous contact, the National Socks Industry should have emailed the company at the same time. What is the reason? Just look at the email documents and these two documents on the order of both parties, which can basically explain the problem.
Manager Sun called Mr. Xiao, but did not say anything else. He just asked for screenshots of the email transactions between the company and the Guoli Socks Company, and now sent them to Wang Yiyuan's QQ. However, Manager Sun asked Mr. Xiao to open the email and screenshots not to allow the person in the business department to operate. He designated the person in the design room to operate.
The screenshot was quickly posted. Wang Yiyuan opened the picture posted on QQ, compared it carefully, and immediately found the problem. This number 8 was placed and became 3. The problem was found and the root cause of this quality accident was known. Manager Sun and Wang Yiyuan knew it, and it was much easier to deal with it.
Sun Wen and her assistant Ning Le were waiting for Wang Yiyuan and his rank in the warehouse. There were only a few dozen samples in the warehouse, and all the shoe boxes had been arranged to go to the factory in Lishui, Zhejiang. Manager Sun and Wang Yiyuan looked through several shoe boxes. Sure enough, the problem was that the number 8 was printed as the number 3. The two nodded unknown to each other and shook their heads.
Sun Wen handed Manager Sun the original order of the National Socks Industry and screenshots of printed emails and documents in her hand, and said, Manager Sun, this is the original voucher that our company placed an order for you, and you can check it in comparison.
Manager Sun was a little embarrassed, but he still took the information and began to review it carefully.
Sun Wen pulled Wang Yiyuan's clothes corner and said loudly, signaling her to speak. In the warehouse next door, Sun Wen said, "I didn't expect this to bring you in." Fortunately, I discovered the problem this time, and the shoe box will be on the production line in five days. It was a routine inspection by the warehouse manager.
Wang Yiyuan said that on the way we came, we actually knew what the problem was. The main reason was that the company's business assistant did not place orders carefully and the business department manager did not review them rigorously. Of course, the production was not compared with the same. Such obvious flaws and errors were not discovered in time, and there was also responsibility.
Sun Wen said that the key now is to find a way to remedy it. Because I knew you were the ones who handled it last night, I have now compressed the matter into our procurement department. But if the five days don’t solve it, I have no choice but to do it for the first time.
Wang Yiyuan pulled Sun Wen aside, took out a consumption card from his pocket, and said, "This is the card given by Mr. Xiao of the company. I don't know how much money it costs, but it shouldn't be much." Thanks to the warehouse employees, Sister Sun, you can buy them a few packs of cigarettes and candies, and let's talk about it first.
Wang Yiyuan reported all the situation he learned to Manager Sun, and focused on Sun Wen’s opinion just now. Manager Sun said, “I can’t say what to do specifically, now I can’t say. We may have to go back to the company and ask Mr. Xiao for instructions and report.
At noon, Manager Sun and Wang Yiyuan rushed to the company. Wang Yiyuan originally thought that Manager Sun would report alone, and went to visit the company's new factory and found old friends to meet him. But before he could enter the workshop, he was called by Mr. Xiao.
Mr. Xiao listened to Manager Sun's report in the office and said straight to the point, "What should we do next?" With so many packaging boxes, no matter who is responsible, the company's losses are indeed too great.
Manager Sun was naturally very detached because he had already withdrawn from the company's management. Manager Ding, the new factory director, had no idea for a moment, just sat silently, and the conference room was silent.
Mr. Xiao looked around the people in front of him and shook his head inadvertently. He stared at Wang Yiyuan and said with a smile, "Xiao Wang, you have many ideas, please tell me first. Is there any good way?"
Wang Yiyuan smiled awkwardly and said, "The leaders have no idea. What else can I do, a soldier?" Manager Sun spoke and said with a smile, "Xiao Wang, don't hide it anymore. When you smile, you will see that you already have an idea. Don't worry about the good or bad, you can tell me first."
Wang Yiyuan had no choice but to say that he was not very mature yet, and he couldn't be sure whether he could do it in the end. But let me talk first, don't joke.
He continued, I've seen this batch of shoe boxes, all of which are black numbers printed on dark yellow bottoms. I mean, find a few people with good words, fill in the 3 on the packaging box with a black ink pen and change it to the number 8. You can try it.
Mr. Xiao's eyes seemed to lit up and he blurted out, which was a way.
He immediately arranged to find someone and first found a few shoe box samples to try the effect. The employee found tried several types of pens, and finally used a financial pen with a sharp tip. The outlined number 8 is almost real, and it looks almost the same as the printing effect of the naked eye.
Mr. Xiao immediately asked Wang Yiyuan to contact Guoli Socks Industry. Wang Yiyuan went out to make a call, and Sun Wen agreed on the phone, but asked to experiment on the spot in their warehouse to see the results first.
Wang Yiyuan returned to the conference room to report the results of the phone contact to Mr. Xiao. Mr. Xiao arranged for Manager Sun and Wang Yiyuan to take people to the National Socks Industry to find Sun Wen immediately.
Before leaving, Mr. Xiao left Wang Yiyuan alone. He said to Wang Yiyuan, Xiao Wang, I have thought a lot about this just now. How about you still come back to your current company? I will start a new job for you, and you will be the manager of the second business department, relatively independent, and report directly to me.
Wang Yiyuan didn't comment at the moment, and he said, Mr. Xiao, to be honest, I am really willing to work under your hands. But my side has just opened and there are a large group of brothers and sisters. I left all of a sudden and lost my business, and the factory will soon disperse. Besides, I am just a branch of yours, and I am not working for you anywhere. Let me consider this matter again.
Mr. Xiao stared at Wang Yiyuan for a long time, and sighed and said, "Talent is rare, talent is rare. You shouldn't have been letting you out at the beginning."
He said that in this quality accident, it seems that our company still has many internal problems, especially the connection between production and business.
Forget it, after saying so much, I don’t think you want to come back. In this quality accident, the National Socks Industry should handle some of the matters. Mr. Xiao said, you will go to the finance department to get some consumption cards and you can handle them.
Wang Yiyuan said, I have already started to make arrangements. Mr. Xiao doesn’t understand. Wang Yiyuan told him about the morning consumption card for Sun Wen.
Chapter completed!