Even if he wants to open a fast food restaurant in the future, Cao Jiajia cannot be chosen as the general manager, after all, she does not understand this aspect of management.

On the contrary, Lou Xiaoe can provide herself with talents in this field.

After all, Hong Kong is one of the Four Asian Tigers. At least in the service industry, it is currently leading the country.

If nothing else, let’s just talk about the Jianguo Hotel where Cao Zhiqiang currently lives. Basically, the management staff there are sent from Hong Kong.

It is precisely because of the management staff sent from Hong Kong that the service level of Jianguo Hotel is the best in Beijing.

As for Chinese fast food restaurants, although they don’t exist in China yet, they are already familiar to Hong Kong.

In Hong Kong at this time, not to mention Western fast food such as McDonald's and KFC, even Chinese fast food was everywhere.

It can be said that in the catering industry, Xiangjiang is actually crushing the mainland. Even the catering industry in Beijing is still a step behind the catering industry in Xiangjiang.

Regardless of whether there is any Tanjia cuisine in the capital, it only relies on a few chefs. In terms of true scientific management, it is really far behind Hong Kong.

Therefore, if Cao Zhiqiang really wants to open a fast food chain in China, I am afraid he will have to find relevant management talents from Lou Xiao'e.

In addition, Lou Xiaoe is an excellent manager herself.

Moreover, Lou Xiao'e makes a clear distinction between public and private matters. As long as she does not have too much personal relationship with her, she is a very good partner in business.

Looking at it this way, the advantages of establishing a good relationship with Lou Xiao'e indeed outweigh the disadvantages.

After convincing Cao Jiajia, Cao Zhiqiang went to Lou Xiao'e who was looking at the accounts and asked her about her initial thoughts on Food for the Sky.

"Preliminary impressions." Lou Xiao'e closed the ledger and said thoughtfully, "Although I have only scratched the surface, I feel that the sanitary conditions here are good, the decoration is okay, and the food tastes good.

But these are not what impressed me the most.

What impressed me the most is that your waiters are more polite and smile to everyone.

Smiling to customers is not a problem in Hong Kong, it is normal, but in Mainland China, I don't see it that often.

You can make the waiters here smile when they face the guests, which is great in itself.”

"Auntie Lou is great!" Cao Zhiqiang smiled and gave a thumbs up, "You can see it right at a glance. This is the basic service tenet of our place. I call it smiling service."

"Service with a smile?" Lou Xiao'e was stunned.

Cao Zhiqiang said with a smile: "To be honest, most of the restaurants here are basically state-owned, or they are contracted by individuals, or self-employed restaurants, so the dining environment and service quality are just like that.

Let’s not talk about anything else, let’s just talk about the waiters. There are very few waiters who can serve guests with a smile all day long.

So I specially ask the waiters here to smile when facing guests, no matter what their mood is or what the guests are like.

I call this kind of service smile service, and use this method to make guests feel at home.

Although it is just a small method, it seems that the effect is pretty good now.”

"I see." Lou Xiao'e nodded, "But how come those people are willing to listen to you? How come they are willing to accept service with a smile?"

"Because the chef apprentices and waiters here are all interns at Hongguang Machinery Factory." Cao Zhiqiang smiled slightly.

"And I have a very good relationship with Director Li in the factory. The director also listens to me. There was an agreement when we transferred these people to work.

According to the agreement, my decision can basically determine whether these people can become regular employees and whether they can stay in the factory.

In addition, apart from this point, the key point is that the reward and punishment system here is quite special.

People who work here have two incomes, one is a basic salary, and the other is a performance bonus.

The basic salary is the same for everyone, 15 yuan, but the performance bonus is different.

Performance bonuses are not fixed, but are determined based on their daily performance. If performance is poor, bonuses will be deducted.

The maximum performance bonus is five times the basic salary. If you want to get it all, you must perform well without being penalized at all. Service with a smile is the top priority of performance appraisal.

To this end, we have also made a special performance appraisal booklet, which records various assessment and penalty standards in more detail.

Therefore, if they don’t want to lose their iron rice bowl in the factory and the high bonuses here, they must follow my rules.”

Lou Xiao'e was stunned: "Is that so?"

"That's it." Cao Zhiqiang nodded.
Chapter completed!